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Are your products eco-friendly? Can they pass EU testing?
The petals are made of full fabric material and printed with water-based eco-friendly ink. There is no pungent ink odor that comes with traditional screen printing. Our products comply with EU REACH and RoHS environmental standards, and we can provide corresponding test reports upon request.
How do you ensure color consistency between bulk orders and samples?
We use a digital color management system for unified color control, keeping the batch-to-batch color difference within ΔE 2, which is barely distinguishable to the naked eye. Before mass production, we will send you a pre-production sample for confirmation. Once the sample is sealed as the standard, we will produce strictly accordingly, and we keep random inspection records for every production batch.
Why are your flowers more realistic than others?
We adopt 3D digital direct printing technology, which differs from traditional screen printing. It can reproduce natural color gradients on petals and delicate leaf vein textures. Made with full fabric base material, our flowers feel much closer to real flowers and have no cheap plastic texture.
Are you a factory or a trading company?
We are a professional artificial flower factory located in Yiwu, China. We specialize in wedding flower arches, home decorative flowers and supporting floral accessories, providing global wholesale and customized export services.
Do you provide after-sales support? How to deal with product quality problems?
All products are strictly inspected before shipment. For any quality problems caused by production, we provide free replacement, repair or compensation. We also assist customers in claiming compensation for product damage during transportation.
What payment methods do you accept?
We support mainstream international trade payment methods, including T/T bank transfer and PayPal. Our standard cooperation term is: advance deposit, balance payment before shipment.
Can you provide customs clearance documents? Do you have CE certification?
We can provide a complete set of customs clearance documents, including commercial invoices, packing lists and bills of lading. CE certification is available to meet the import standards of European and American markets.
What shipping methods do you support? Can you ship goods worldwide?
We support international express, air freight and sea freight (LCL & FCL). We will recommend the most cost-effective logistics solution according to your demand, and we provide global shipping service.
How long is the production cycle for bulk orders?
In-stock orders will be shipped within 3 to 7 days after payment. The production cycle for conventional customized orders is 12 to 20 working days. We accept rush orders and can adjust the schedule for large orders.
How long does sample making take? How soon can I receive the samples?
Conventional samples will be finished within 1 to 3 working days. The international delivery time is about 3 to 7 days.